Breadcrumbs

311 Timeline

November 2020 - Submitted to Application to PUC (Public Utilities Commission) for 311
November 2020 - Submitted RFP for Custom Service Relationship Management System (CRMS) to vendors
March 2021 - Vendor Selected
April 2021 - PUC approved application for 311
June 2021 -Council approved CRMS contract
August 2021 - CRMS Implementation
April 2022 - Soft Launch (Testing) for CRMS in Call Center
July 2022 - Citywide Launch of 311