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The Utilities Business Office is responsible for connecting, billing and reading new and existing service(s) for Water, Wastewater, Solid Waste, and Gas. You can inquire about existing accounts, and report any problems you have with the service billing.

       UBO Office
       1st Floor, City Hall
       1201 Leopard Street
       Monday-Friday: 8am-5pm

If a resident knows they are having problems paying their utility bill, they must seek assistance prior to utilities being disconnected. If disconnection occurs, the entire balance and any associated fees must be paid in full prior to reconnection. Citizens seeking assistance with a payment plan prior to disconnection should make an appointment with the Utility Billing Office to avoid disconnection.

In order to start or transfer services customers will need to have the following:

  • Customer or Account Name
  • Property Address
  • Start Date
  • Lease or Deed, depending on if home is leased or purchased
  • Valid call back telephone number

The Utility Billing Office will respond to customers within 48 hours to confirm information and verify additional information. Requested documents can be submitted via fax at (361) 826-8279 or via email after contact with the Utility Billing Office.

More Information About Utility Billing

       Utility Rates and Charges 

       Pay Utility Bill 

       ​​​​​​​Utility Accounts Privacy Policy ​​​​​​​

       ​​​​​​​Wastewater Winter Quarter Averaging 

       Setup or Transfer Utility Services ​​​​​​​