Emergency Medical Services (EMS) Division Staff Members
Kenneth Erben, Assistant Chief, Operations
Phone: (361) 826-3931
Andrew Cortez, Battalion Chief, Assistant EMS Director
Phone: (361) 826-3941
Robert Cruz, Captain, Operations
Phone: (361) 826-3946
Amber Lopez, Firefighter II EMS, Operations
Phone: (361) 826-3943
Aly Berlanga, Senior Management Assistant
Phone: (361) 826-3942
CCFD has a contracted Billing Company. For PATIENTS' or ATTORNEYS' Inquires (Account Questions/Records Requests/Make Payments/Etc.) please call 1-888-317-3735 to speak to a patient account representative.
Compliments or Complaints
Customer compliments, complaints, or other inquiries related to the provision of EMS services should be directed to the EMS Administrative Offices at (361) 826-3942 between the hours of 8 a.m. and 4:30 p.m. CST.
Corpus Christi Fire Department Charitable Care Program
The Corpus Christi Fire Department (CCFD) is committed to providing the highest quality care to all its patients. CCFD recognizes that some patients may be unable to pay for all or a portion of the services provided by CCFD. In furtherance of its mission and values, CCFD provides financial assistance to patients who meet the qualifications for financial assistance through the Charitable Care Program. Patients may refer to the policy below for a list of presumptive eligibilities. If the patient does not qualify for any Governmental Healthcare Program and Family Income is below 400% of the FPL, 100% of the gross charges will be written off according to the Charitable Care Policy. It is not the intent of this policy to provide charity care to patients who have the ability to pay, or to patients who have private insurance, Medicare, Medicaid, or other third-party coverage.
To see current Federal Poverty Level amounts: Federal Poverty Level (FPL)
Charitable Care Policy Policy & Guidelines
Charitable Care Policy Application
Completed applications, along with supportive documents that demonstrate the inability to pay, can be emailed to CCFDcharitycare@cctexas.com or mailed to:
CCFD EMS Operations
Attn: Charity Care
2406 Leopard St Ste201
Corpus Christi, Texas 78408
Note: When mailing in the application be sure to keep a copy of the application and all submitted supporting documents as they will not be sent back to you.
CCFD or its Contracted Billing Company will provide an emailed or written decision regarding a patient's eligibility for Financial Assistance to the applicant within 60 days of receipt of Financial Assistance determination.
If you have any questions or need help completing this application, please contact us at the following email: CCFDcharitycare@cctexas.com or call our office at (361) 826-3942 or (361) 826-3943.