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New Service & Service Changes 

For new service, to transfer or disconnect water services, or for questions, please call the City's Customer Call Center at 826-2489, use the automated IVR phone service at 885-0751 or visit the Customer Online Center. 

Rates and Charges

Get info on the current Utility Rate Schedule and Monthly Charge for Water Service.

Pay My Bill

Find Payment Options for making payments online or through the automated phone system, sign-up for eBilling or automatic bank draft, and get substation locations.

Emergency Service

Water crews are available to respond to customer calls 24 hours a day, seven days a week, 365 days a year. Call the City's Customer Service Center at (361) 826-CITY (2489) for the following emergencies:
 
· No water service
· Water line break
· Leak at the meter
· Fire hydrant leak
· Clean meter box
· Clogged storm water drain
· Conduct meter flow test
· Other water problems

Get More Info...

Customer Service (361) 826-2489

Water Administration  826-1681   
Reservoir Levels                     547-2122   
Water Line Breaks or Leaks   826-2489   
Water Quality                          826-1201   
Water Education in Schools    826-1614   
Water Hotline (voice mail)       826-1600   


Emergency Repair Services
After-Hour & Emergency Dispatch   

 
Gas Only                                  854-4396   
Storm Water                             826-1888   
Wastewater                              826-1818   
Water                                       826-1888 


Other Utility Services
 
Storm Water/Drainage              826-2489   
Storm Water Hotline                 826-2489   
Wastewater Service                 826-2489   
Wastewater Administration      826-1800