We have a few customers when they try to log in the screen is just cleared and brought back to the same page.
We suggest that you check your spyware, adware, firewalls and other security, and spam blockers on the computer you are using to make the online payment. Several customers have identified downloaded toolbars as their source of the login problem.
There is some block in the Internet Settings which does not allow this web site to be used on all desktops, this is quickly resolved when the customer adds the web site to thier Managed Sites list on the Internet Options. The web site uses cookies so it has to be allowed on your desktop. Here are the steps to do this.
1. Open Internet Explorer.
2. Click on Tools (top menu bar)
3. Scroll down to and click on the Internet Options.
4. Select the Privacy tab.
5. Click on Sites (or it may say Websites, then click on Edit).
6. In the Address of Web site box, enter in the address exactly as it is here: https://egovcent.aspgov.com/corpc2gcx/Index.jsp
7. Select Allow.
8. Select OK all the way through the rest of the boxes.
9. Close your Internet Explorer and reopen.
10. Go to https://egovcent.aspgov.com/corpc2gcx/Index.jsp and you should now be able to login.
In most cases this is not a fault with the system, but with a setting on the individuals computer which is not allowing access to the website. The above steps should resolve this.
In addtion, Internet Explorer has been going through a series of updates, which has caused problems on many computers. You may also try to download Mozilla Firefox from: http://www.mozilla.com/en-US/firefox/ . This has also solved this problem for those who are unable to sign in using Microsoft Internet Explorer.
If you are still unable to sign in to your account after going through the above checklist, you may want to try making a payment through our Automated Telephone System. The service is available 24 hours per day. The number to call is (361) 885-0751 there is no need for pre-registration, all you need is your account number and credit card details.
Click here for a Printable copy of the instructions.
Click here to go back to the Online Utilities Bill Payment service.
